Improving My Client Experience | Hudson Valley Newborn Photographer

I am constantly on the lookout for ways I can improve my client experience.


Some things I already do -

-All session and pricing details available on website...no searching or calling for details

-Seamless online booking system

-Accepting online credit card payments

-Devoted business phone number for better availability (I tend to let my personal line go to voicemail.......shhhh!)

-Pre session consultations

-Client closet for little ones and mom

-(if desired) online sneak peeks of your session

-Password protected online galleries for privacy

-Online download of high resolution images (no waiting for flash drives to be delivered!)

-Custom album, card and product designs

-Online ordering of prints directly from your gallery

-Direct shipping or delivery of products

-Provide print release if you want to print on your own



All that is great, but it is mostly industry standard and expected for a business. I want to go above and beyond!


In the past I have tried sending out small End of Year gifts to clients. I really, truly did love doing it and they were very well received. But, as we all know, the holiday season is hectic enough with our own families. Add in just winding down from my busy season of photography, and the time of researching, ordering, packing and shipping so many Holiday gifts at once was just too much.


I've been exploring different ways I can show my gratitude to my clients. Not only in a more unexpected way, but also spread out throughout the year so I could be more thoughtful about it. I have a few ideas up my sleeve which I will keep a true surprise for when the time comes. But this new one is just too exciting to not share now.